Shipping Information

Shipping across Canada is between $10-$15 depending on items added to cart and shipping method.

Standard estimated delivery time: BC - 2 business days, AB - 1 business day, SK/MN - 3 business days, ON/QC - 4 business days, NL/PEI - 7 business days.

Winter seasons (Temperature of 5 degree C and below or from October to March).

To protect the integrity of the chemicals, certain items cannot be shipped out during the winter season, your order will be reviewed before shipped out; if certain items cannot be shipped, the customer will be given the option for a refund for the item(s) affected or a full refund (of all items ordered) including the shipping cost.  Items purchased during the winter season CANNOT be refunded/exchanged due to the risk of improper storage after purchase.

Return Policy - Purchases made online and retail automatically subject to all terms. 

Our return policy covers 30 days from the day of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer.

Additional non-returnable items:
Gift certificates.

There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@carzilla.ca

Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@carzilla.ca and send your item to: 1814 14 AVE NE, Calgary, AB, T2E1G5

Shipping
To return your product, please mail your products to: 1814 14 AVE NE, Calgary, AB, T2E1G5.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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